FAQs for General Questions
Q1: How to Install?
First, free download the PDF software you need in the
Download Center. The setup file is in EXE format. Run it on your computer and a wizard will guide you to install the software step by step.
Q2: How to Uninstall?
If you want to uninstall our PDF software, just click on the "Uninstall" in the Programs Menu, and a wizard will guide you to uninstall the software completely.
Q3: How to Upgrade?
To upgrade a Trial Version, please download the latest version of the software in the
Download Center. Then uninstall the previous verion and install the new one. If you have purchased the software, you can download the latest Full Version at here with your Verification Code.
Q4: How to purchase your software?
You can shop and purchase our software in the
A-Z PDF Online Store. For your convenience, we provide you two payment methods:
Credit Card by Plimus and
Paypal (Recommended). Choose a payment method you like and click on the "Buy Now" link. You will be direct to the ordering page, in which you can fill all necessary informations to complete the order.
Q5: What happens after I complete the order?
As soon as you complete the order, a confirmation e-mail includes the Verification Code will be sent to you immediately. Then you can download the Full Version at
here. Please note: the Verfication Code, which is the key to download the full version is very important, please keep it carefully. However, if you have lost the Verfication Code, you can retrieve it at
here.
Q6: How soon will I get the Full Version after ordering?
Immediately, no delay there is. Once you complete the order, you will receive the Verificication Code and then you can download the Full Version at
here. (Please refer to
Q5)
Q7: What is the Verification Code?
As the key to download the Full Version, Verfication Code is generated for you after ordering and it is unique. You need it to download the Full Version as well as all upgrades. Please keep it carefully. If you have lost the Verfication Code, you can retrieve it at
here.
Q8: What should I do if I do not receive the Verification Code?
Usually, the Verification Code will be sent to you as soon as you complete the order, nevertheless, the e-mail may be lost or filted for some reasons. So, if you do not receive the e-mail, please check the trash box of your email to ensure our e-mail is not treated as a spam by mistake. Or you can directly retrieve the Verification Code at
here.
Q9: Do you provide Full Version download warranty?
Yes, we provide a FREE Full Version download warranty to our customer. You can download it 24hours 7 days.
Q10: If I purchase your software, can I upgrade it for free in the future?
Yes, all upgrades, no matter minor or major upgrades are FREE to purchased users. No additional fee will be charged.